These Terms of Service (“Terms”) govern the use of Nordic Trade Company AB’s business-to-business (B2B) website for nicotine products (ntcbusiness.com), and the services offered through the Website. By accessing or using the Website, you the (“Customer”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not access or use the Website or any services offered.

1. Eligibility

1.1 Age Restriction: You must be at least 21 years of age or the minimum legal age required by your jurisdiction to purchase nicotine products to use the Website.

1.2 Business Use Only: This Website is intended for business-to-business transactions. By using the Website, you represent and warrant that you are acting on behalf of a registered business entity, and not as a consumer.

1.3 Compliance with Laws: You are solely responsible for ensuring that your use of the Website complies with all applicable laws, including the legal age for purchasing nicotine products in your jurisdiction.

2. Account Registration

2.1 Account Creation: To access and use certain features of the Website, you must create an account by providing accurate and complete business information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Account Responsibility: You are responsible for all activity on your account, whether authorized or unauthorized. If you believe your account has been compromised, notify us immediately.

2.3 Account Suspension: We reserve the right to suspend or terminate your account if we believe you are violating these Terms, engaging in fraudulent activity, or failing to comply with applicable laws. We reserve the right to suspend or terminate accounts at our discretion. We shall not be liable for any damages arising from account suspension, including but not limited to loss of business or profits.

3. Product Orders

3.1 Order Acceptance: All orders placed through the Website are subject to our acceptance. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

3.2 Pricing: Prices for products are displayed in the home currency for the entered country by the customer in the registration form . We reserve the right to change prices at any time without notice. Any pricing errors that may occur will be rectified before fulfilling the order. Prices listed at the time of placing an order are not guaranteed until confirmed via order confirmation. We reserve the right to cancel orders involving pricing errors, even after you have received an order confirmation.

3.3 Payment Terms: All orders must be paid for in accordance with the payment terms provided during the checkout process.

3.4 Order Cancellation: You may request to cancel an order prior to shipping by contacting customer service. Once an order has shipped, it cannot be canceled. Order cancellations must be requested within 2 hours of placing the order. Orders that have entered the shipping process cannot be canceled. For all order cancellation requested after the 2 hours, Nordic Trade Company AB reserves the rights to decide whether to allow the cancellation or not.

4. Shipping and Delivery

4.1 Shipping Policy: We ship products only to registered business addresses. Shipping rates and times will be provided at checkout. We are not responsible for delays caused by third-party carriers.

4.2 Risk of Loss: All products purchased are made pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for selecting shipping insurance. We are not liable for products lost or damaged in transit if shipping insurance was not purchased.

4.3 International Shipping: You are responsible for ensuring that the import of nicotine products complies with the laws of your country. We are not responsible for customs delays, seizures, or penalties imposed by your country’s authorities. It is your responsibility to ensure that nicotine products comply with all regulations in your jurisdiction.

5. Returns and Refunds

5.1 General Return Policy: Nicotine products are not eligible for return under any circumstances, unless they are defective or unless we grant prior approval for the return. All returns must comply with the terms outlined below. All returned products must be unopened, unused, and in original packaging unless there is a defect with the product.

5.2 Defective Products: If you receive a product that is defective, you must notify us within 7 days of receiving the package. To initiate a return, you must:

• Provide a detailed description of the defect.
• Include photographic proof of the defect.

• You will be responsible for all shipping costs unless the return is due to an error or fault on our part.
• We reserve the right to refuse or limit returns in accordance with this policy.

• A replacement of the returned products without defects.
• New products in place of the returned items.

5.7 Refunds: Refunds will be issued for returned products in accordance with our return policy. Shipping fees are non-refundable unless the return is due to a mistake on our part.

6. User Conduct

6.1 Prohibited Conduct: You agree not to engage in any of the following activities:

• Using the Website for any unlawful purpose.
• Providing false information during account registration.
• Attempting to gain unauthorized access to the Website or its systems.
• Interfering with the operation of the Website.

6.2 Compliance with Regulations: You are solely responsible for ensuring that your use of nicotine products complies with all applicable health, safety, and regulatory standards in your jurisdiction.

7. Intellectual Property

7.1 Ownership: All content on the Website, including text, images, graphics, logos, and software, is the property of Nordic Trade Company AB or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for your business purposes. You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our express written consent.

8. Limitation of Liability

8.1 No Warranties: The Website and all products are provided on an “as is” and “as available” basis. We do not guarantee that the Website will be uninterrupted or error-free.

8.2 Liability Limitation: To the fullest extent permitted by law, Nordic Trade Company AB shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or any products purchased through the Website.

9. Indemnification

You agree to indemnify, defend, and hold harmless Nordic Trade Company AB, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of the Website or your violation of these Terms.

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting. Your continued use of the Website following the posting of revised Terms means you accept and agree to the changes.